Tinselwood

Write to us

Something not working, a question, or a town you want to show somebody? Write, and a person will read it.

If something went wrong, these help us put it right quickly:

1. What happened, and what you were doing just before.
2. Your computer's details. In the game, open Settings, go to About and press Copy system info, then paste it into your letter.
3. The log file. Settings, About, Open log folder, and attach tinselwood.log.

Your towns

Every town is saved on your computer as you play, and again when you quit. A copy of each is also put aside every time the game starts, so a town that goes wrong can be brought back.

• Towns: Settings, Saving, Open save folder. They live in %APPDATA%\Tinselwood\saves
• Backups: Settings, Saving, Open backups folder, in %APPDATA%\Tinselwood\backups
• Steam Cloud: Settings, Saving says whether it is on. When it is, your towns follow you to any computer you play on.

If a town will not open, do not delete anything. Write to us first: the backups can almost always bring it back.

If it runs slowly

• Open Settings, go to Graphics, and turn off Shadows, Ambient occlusion and Bloom. Those cost the most on an older graphics card.
• Set Smooth edges to Off and Resolution cap to 1080p. Both cost more the more pixels there are, so they help most on a big screen and on a laptop's built-in graphics.
• On a laptop with two graphics chips, Windows may start the game on the weaker one. Open Windows Settings, then System, Display, Graphics. Add Tinselwood and set it to High performance.
• Keep your graphics drivers up to date. The game needs a card that supports DirectX 11.

Sound, and stepping away

To keep the carols to the town's own window, Settings, Sound, In the background: Mute. Minimise the game and the town waits for you: nothing grows while it is out of the way.